Effective Date: 07may2025
Welcome to the SarasChatbot Application, available on the Bitrix24 Marketplace. This Privacy Policy explains how we collect, use, and protect your information when you use our chatbot within the Bitrix24 platform. By installing or using SarasChatbot, you agree to the practices described in this policy.
1. Information We Collect
To deliver and improve our services, we may collect the following types of information:
User Data: Name, email address, Bitrix24 profile details, and user role.
Chat Data: Interaction logs between the chatbot and users within Bitrix24 Live Chat.
System Metadata: Timestamps, message context, and usage behavior to enhance bot performance and reliability.
Configuration Data: Settings and customization information defined by the Bitrix24 admin for chatbot behavior.
2. How We Use Your Information
The information we collect is used solely for operational and enhancement purposes, including:
Automated Conversations: Enable the chatbot to assist users in real-time through Bitrix24 Live Chat.
Service Improvement: Monitor usage patterns to improve chatbot accuracy and response efficiency.
Troubleshooting and Support: Diagnose issues and provide technical support where necessary.
User Experience Personalization: Customize responses based on user preferences and business context.
3. Data Security
We are committed to protecting your data and implement robust security practices, including:
Encryption of data during transit and storage.
Role-based access controls to restrict data access.
Regular security audits and updates to maintain a secure environment.
4. Third-Party Services
SarasChatbot operates exclusively within the Bitrix24 ecosystem and uses Bitrix24 APIs to function. We do not share, sell, or transfer your data to third-party services outside of Bitrix24 unless legally required.
5. Data Retention
We retain data only as long as it is necessary to:
Deliver our services effectively.
Comply with applicable legal or regulatory obligations.
You may request the deletion of your data by contacting us or uninstalling the application from Bitrix24.
6. User Rights
You have the following rights with respect to your data:
Access: View the personal information processed through Bitrix24.
Correction: Update or correct your personal information within the platform.
Deletion: Request permanent deletion of your chatbot-related data.
Limitation: Request that we restrict processing under specific conditions.
To exercise any of these rights, please contact us at the details below.
7. Cookies and Tracking
SarasChatbot does not use cookies or any tracking technologies. All data handling occurs within the secure boundaries of the Bitrix24 environment.
8. Children’s Privacy
Our application is intended for business use only and is not designed for individuals under the age of 16. We do not knowingly collect data from minors.
9. Changes to This Policy
We may revise this Privacy Policy as the product evolves or to comply with legal requirements. Any updates will be reflected on this page with a new “Effective Date” and, where necessary, users will be notified via the application.
10. Contact Us
For any questions or concerns about this Privacy Policy or your data, please contact:
SARASUK TECH PVT. LTD.
📧 Email: info@sarasuk.com
📞 Phone: +91 63987 16717
🏢 Address: 10, Koteshwar, Jageshwar, Almora, Uttarakhand – 263623, India