Bitrix24 Contact Management — All Your Customer Data in One Place
Manage customer contacts, interactions and communication in one secure, searchable system — so your team builds stronger relationships and closes more deals.
Complete Contact Management with Bitrix24
Bitrix24 gives you one system to store customer and business contacts, track every interaction and keep information up to date — no more scattered spreadsheets, inboxes and phone books.
Key Features of Bitrix24 Contact Management
Everything your team needs to organise, understand and engage every contact.
Centralized Contact Database
A secure, searchable home for all customer and vendor details.
360° Customer View
Full history of calls, emails, meetings and notes in one place.
Smart Data Capture
Contacts sync automatically from web forms, emails and calls.
Segmentation & Targeting
Group contacts by source, region or activity for campaigns and follow-ups.
Integrated Communication
Call, chat or email directly from the contact record.
Role-Based Access
Control who can view or edit specific contact details.
Know Every Customer Better
We configure these Bitrix24 capabilities around the way your sales and support teams work.
Centralized Contact Management
One database for leads, customers and partners, with each profile linked to its full communication history.
360° Customer View
Calls, chats, emails, meetings and notes combined under one contact so sales and support respond faster.
Smart Data Capture & Automation
Contacts captured from forms, chatbots, emails and call logs — with routing rules so they reach the right person on time.
Segmentation & Targeted Communication
Sort contacts by source, location, interest or engagement and act on them straight from the record.
How We Set Up Your Contact Management
From messy spreadsheets to a clean, organised contact database your team actually uses.
Audit Your Data
We review where your contacts live today and what your teams need to see.
Design the Structure
We set up fields, contact types, companies and access rights.
Import & Clean Up
We import from Excel, CSV or your old CRM and remove duplicates.
Automate Capture
We connect forms, email, calls and chat so new contacts flow in automatically.
Train & Support
We train your team and stay on hand as your database grows.
Why Choose Us for Bitrix24 Contact Management?
Frequently Asked Questions
Is Contact Management part of Bitrix24 CRM?
Yes. Contact Management is a core module of Bitrix24 CRM for organising and tracking leads and customers.
Can I import my existing contacts?
Yes. You can import contacts from Excel, CSV files or other CRM systems.
Does Bitrix24 track emails and calls with contacts?
Yes. Emails, calls and meetings are logged automatically on each contact’s record.
Can I segment contacts for marketing?
Yes. You can segment contacts by activity, region or source for targeted campaigns and follow-ups.
Do you provide setup and training?
Yes. SarasUK Tech provides complete setup, customisation and team training for Bitrix24 Contact Management.
Bring all your customer data together
Book a free 30-minute Bitrix24 demo — no obligation, reply within 24 hours.