If your sales or support teams rely on Aircall for softphone flexibility and Bitrix24 for CRM pipeline management, you’ve probably faced a frustrating gap: standard connectors often feel clunky, drop call logs, or force your reps to constantly switch between tabs just to place a quick dial.
At Sarasuk Tech, as a verified Bitrix24 Gold Partner, we repeatedly heard this pain point from teams managing high-volume outbound sales and inbound client support. So, we set out to build a fully integrated, enterprise-ready Aircall bridge designed around speed, accuracy, and ease of use.
The Problem: Friction Between Your Phone System and CRM
When rep workflows are fragmented across separate tools, subtle issues slow down operations:
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Manual Dialing Mistakes: Typing phone numbers digit-by-digit leads to misdials and lost productivity.
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Incomplete Activity Logs: When call histories aren’t captured instantly, managers lose visibility into daily outreach metrics.
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Missing Recording Links: Searching through Aircall dashboards to locate a specific client call recording for quality audits wastes valuable time.
Our custom integration eliminates these pain points by embedding Aircall’s functionality directly into standard Bitrix24 CRM workflows.
Key Features of the Sarasuk Tech Aircall Integration
We built this solution to make handling calls inside Bitrix24 effortless.
1. True Native Click-to-Call
No more copy-pasting numbers into an external dialer. Sales reps simply click on any phone field directly within a Lead, Contact, Company, or Deal card in Bitrix24 to trigger an instant call through Aircall.
2. Automated Call Logging
As soon as a call wraps up—whether answered, missed, or routed to voicemail—the details sync straight to the CRM timeline:
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Call Direction: Inbound vs. Outbound distinction.
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Duration & Timestamp: Exact talk-time metrics logged to standard CRM fields.
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Agent Attribution: Automatically assigns the activity to the correct team member in Bitrix24.
3. Integrated Audio Recordings
Every logged call record automatically includes a direct, playable recording link attached to the activity. Managers and team leads can review calls, evaluate pitch quality, and onboard new reps without ever leaving Bitrix24.
How It Works Under the Hood
The architecture keeps communication synchronous and reliable across systems:
[ CRM User in Bitrix24 ]
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│ 1. Click-to-Call Trigger
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[ Aircall Web Dialer ] ──► ( Places Call to Customer )
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│ 2. Webhook Event (Call Ended)
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[ Sarasuk Integration Engine ]
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│ 3. Instant REST API Sync
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[ Bitrix24 Activity Timeline ] ──► ( Creates Call Record + Recording Link )
Why Work with a Bitrix24 Gold Partner?
Off-the-shelf connectors frequently break when handling custom fields or high API call volumes. At Sarasuk Tech, we build tailored CRM architecture that aligns with your specific sales workflows and compliance requirements.
Whether you need custom webhook triggers, advanced call routing, or automated deal stage transitions based on call outcomes, our team ensures your phone system works for your pipeline—not against it.
